Please follow the Instruction Manual located at the top of this page.

We are sorry to hear that you lost your security card. However, there is a process in place to manage this and to ensure that your accounts are secure. First, order a replacement Encrypter Security Card here. It will arrive within 2-3 business days. While you are waiting for it to arrive, you can use your backup Encrypter Security Card which came with your original order. However, please ensure care to not remove the backup Encrypter Security Card outside of the safe confines of your home. This is so that you do not lose your backup card also.

When you receive your replacement Encrypter Security Card in the mail, then follow the setup instructions at the top of this page that you followed when you initially set up your device.

If you lose your Encrypter Security Card and your backup Encrypter Security Card, then you must contact the customer support service for your bank to reset your security card and setup a new one.