Return & Exchange Policy
If you want to return your device for any reason, we will give you a full refund within 30 days of purchase so long as you follow the instructions set out below.
The full refund includes the purchase price and the initial shipping cost. The device or the product box cannot be damaged.
Process for returning the device:
- Place the device into its product box, and place that box into a shipping box.
- Print out the order confirmation email you received when you bought the device and put it into the shipping box so that we know who to refund the payment to. To find this email, go to your email and use the search function and search for the word “Encrypter”. If you do not have the order confirmation email anymore, then please write down the name and address of the person who initially ordered the device and put that name into the box.
- Ship the box to Cybernetic Research, 336 36th St., Ste 366, Bellingham WA 98225, USA.